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Food Team Leader | IKEA | Al Ain, UAE (Al Ain, AE)


Dubai - UAE
Full-Time Job Apply Method - External site
Posted Date - September 19, 2019 Expiry Date - N/A
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Job Description
  • About Al-Futtaim Private Company LLC


    No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


    As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


    About Al-Futtaim IKEA




    We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.


    Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.


    About You

    You have a passion for food, reaching your goals and getting the best for IKEA customers. You are inspired by working together in fast paced and complex environments.You have the ability to lead business through people by demonstrating leadership capabilities. You have the ability to make things happen by championing flexibility, speed and simplicity.


    What's more, we believe that you have the following knowledge, capabilities and motivation:

    • High School/Trade School Graduate

    • 2-3 years food service supervisory experience preferably in a high volume business           

    • Strategic Planning and Analytical Skills

    • Effective Communication

    • Excel competence.  

    • Customer Focussed

    • Personal Leadership


    About the Role

    You are responsible for the strategic and day-to-day management of IKEA FOOD, ensuring that the IKEA Concept, IKEA brand, commerciality, and product range are represented in a way that will secure the IKEA Store as the leading home furnishing company in the local market. You implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company. This involves generating store traffic, converting visitors to customers; strengthen the low-price profile and the Swedish identity of the IKEA store.


    Key Specific Accountabilities:


    • Ensure overall operation of IKEA FOOD within the IKEA Store is in accordance with IKEA’s Quality and Food Safety Standards as well as Environmental and Legislative Requirements.

    • Ensure that the health and safety of visitors and co-workers meets all IKEA national and local standards and regulations

    • Ensure a safe working environment for co-workers, customers and visitors in line with the local legislation and the IKEA health and safety policy.

    • Create a 'Safety First' Culture within the IKEA FOOD Production team, where co-workers are encouraged to raise and discuss concerns and solutions.

    • Ensure that the IKEA FOOD Production team is regularly trained in Health and Safety to an appropriate level for the role and responsibilities.

    • Ensure that the HACCP program is followed, that all incidents or potential incidents are reported through CASY.


    • Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.

    • Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar.

    • Implement and enhance vitality and Swedishness in the Swedish Food Market through shop windows, sampling, activities, etc.

    • Maximize sales and profit by having appropriate routines for all communication following the guidelines for in-store communication.

    • Ensure an efficient maintenance of the Commercial Areas, ensuring they are clean, organized, attractive, and inviting to provide a last positive customer experience.

    • Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance.

    • Responsible for developing a multiyear business plan for IKEA Food & Beverage in the store and strive to reach the goals and key figures that have been agreed upon in the business plan. Also, to contribute to the planning, execution and follow-up of the stores’ commercial calendars. 

    • As a member of the Store Management Team, work strategically with the other management teams within the store (i.e. Communication & Interior Design and Sales Team etc) to ensure the implementation and development of the IKEA FOOD concept and goals.

    • Work with the 3rd party company with regards delivery of service.


    • Guide the performance of IKEA FOOD operations towards maximised sales and optimised long-term profit by applying sales methods in accordance with the Food & Beverages the IKEA way manual, Working with the IKEA Swedish food market manual and Customer Relations the IKEA way manual.

    • Ensure that the IKEA Bistro will sell quick and convenient food and beverages to visitors leaving the store at prices so low that it enhances the low-price profile of the IKEA store.

    • Responsible for setting prices on products, budgeting, and sales results, operational costs, operational results.

    • Ensure a positive short and long term financial development of IKEA FOOD by managing;

    • Strategic lng and short-term goal setting for the IKEA FOOD unit in cooperation with the Store Manager and the National IKEA FOOD Manager regarding sales, gross profit, cost and result.

    • Secure that gals are integrated into the budget process including specific department goals and the pricing process.

    • Run fllow-up of actual performance vs. goals/budget.

    • Ensure the running update f the forecast.

    • Pr-actively find, develop and implement cost efficient solutions.

    • Secure cmpliance with the financial manual.

    • Ensure the implementatin of the ADMIN manual and ASR rules and guidelines relating to IKEA FOOD


    • Ensure that you have the customer in focus and meet our customers with a positive, friendly and service-minded attitude. Lead by example.

    • Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.

    • Ensure an open and welcoming customer area with a distinct Swedish profile and style that meets the many different needs of your visitors.

    • Provide IKEA visitors the chance to taste Swedish samples and then they can find some of the ingredients for sale in the IKEA Swedish Food Market.

    • Minimize delays and wait times while maintaining a high level of productivity.

    People Management and Development

    • Ensure that all co-workers in the IKEA Swedish Food Market and Bistro understand the IKEA Concept and how this impacts on their specific roles.

    • Train your co-workers on product knowledge and how to work with the Swedish Food Market range.

    • Ensure that the IKEA Swedish Food Market and Bistro team is regularly trained in Health and Safety to an appropriate level for the role and responsibilities. Ensure that the HACCP program is followed in the daily work.

    • Effectively manage and inspire your team, with particular reference to their selection, training and development in order to ensure you have a competent and well-informed team who cooperate as necessary and secure the store performance and have in place a workable and realistic succession plan.

    A few more things for you


    Interest? Then please join us for a rewarding career journey!


    We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


    Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


    Apply now


About Al-Futtaim
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


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