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(ARE-Dubai) Online Store - Assistant eCommerce Manager

Full-Time Job Apply Method - External site
Posted Date - September 01, 2020 Expiry Date - N/A
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Job Description
  • **Position Summary**



    As an Assistant Online Store Manager, you\'ll support the Online team in developing the e-store platform, along with key stakeholders across the UAE and GCC countries.



    Utilising your existing eCommerce experience, you\'ll collaborate with the marketing team and various departments, to optimise the customer journey and increase website purchase conversion rates.



    As a critical member of the team, you will ensure that all Delivery, Stock KPI’s are achieved, as well as managing inventory forecasts and Supply Chain Management planning.



    **Role and Responsibilities**



    + Manage day-to-day operations of the E-Store including order management, sales promotions, forecasting.

    + Develop, plan and execute eCommerce strategies to enhance eStore Business

    + Collaborate with Customer Services to improve customer ratings, call center and e-promoter sales, and implement new service features as per HQ guidelines and best practices.

    + Drive actionable consumer insights (through web analytics and competitive landscape bench-marking) to improve traffic acquisition, user experience and platform capabilities.

    + Ensure the stability of e-commerce functionalities for all eStore operational processes.

    + Collaborate with agency counter parts to maintain accurate and prompt project implementations.

    + Define and monitor third party service quality, e.g. fulfillment, payment/fraud issues, in collaboration with subsidiaries and support functions.

    + Work with site merchandising and marketing teams to optimize the customer journey and conversion rates.

    + Collaborate with Digital Marketing teams to plan seasonal campaigns and regularly analyse performance to recommend optimization plans and new channels



    **Skills and Qualifications**



    + 4 Years - eCommerce operational experience

    + Hands of experience with Ecommerce Platforms, systems and process

    + MS Office – Microsoft excel and Power point skills

    + Bachelors Degree



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    **Samsung Electronics** is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.



    **Since being established in 1969** , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).

 

About Samsung Electronics
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our website at www.samsung.com and our official newsroom at news.samsung.com
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