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Notice (8): Undefined variable: allcountryfilter [APP/View/Elements/search_left.ctp, line 71]
Code Context<?php
echo '<li class="display">'.$this->Form->input('all_country', array('type' => 'checkbox', 'id' => 'all_country_filter', 'name' => 'all_country_filter', 'value' => "", 'hiddenField' => false, 'div' => false, 'label' => '','checked' =>$allcountryfilter));
$viewFile = '/var/www/html/cantalop.com/app/View/Elements/search_left.ctp' $dataForView = array( 'countries' => array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ), 'meta_data' => array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ), 'company_refiners' => array(), 'search_result_for' => '', 'where' => '', 'job_function_refiners' => array(), 'qstr' => '', 'job_detail' => array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. ', 'size' => '5000+', 'address' => 'adsasd', 'city' => '227', 'postal_code' => '11111', 'country' => '233', 'contact' => '12312312313', 'url' => 'http://www.microsoft.com', 'cc_type' => '', 'name_on_card' => '', 'card_no' => '', 'exp_date' => '', 'security_no' => '', 'by_form_post' => true, 'subscription_id' => '11', 'sub_start_date' => '0000-00-00', 'sub_end_date' => '0000-00-00', 'by_rss' => true, 'by_crowling' => false, 'rss_url' => '', 'crawling_url' => '', 'rss_updated' => '1611488702', 'crawling_updated' => '1385381683', 'credit' => '0.00', 'budget_status' => '1', 'budget' => '988.62', 'budget_amount_limit' => '1000.00', 'budget_update_frequency' => 'daily', 'budget_updated' => '1417542301', 'ownership' => '1', 'status' => '1', 'logo' => 'MicrosoftJobsCantalop_1472014115.png', 'cover_photo' => ' 4 0', 'social_share_photo' => 'MicrosoftJobs-Cantalop_1516556773.png', 'job_count' => '60', 'job_count_updated' => '1611515103', 'no_of_jobs_per_post' => '0', 'nationality' => null, 'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( [maximum depth reached] ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ), 'sorting_by' => 'relevance', 'total_jobs' => array(), 'job_type' => 'Full-Time', 'job_function_name' => 'Human Resources', 'top_recent_search' => array(), 'applied' => 'no', 'cfilters' => array(), 'ffilters' => array(), 'date_posted_list' => array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ), 'job_expire_status' => '3', 'selected_country' => true, 'clist' => array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ), 'show_on_header_total_jobs' => '4358', 'isHomePage' => (int) 0, 'cp_city_list' => array( '' => 'Select City' ), 'cp_job_ind_list' => array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ), 'cp_job_func_list' => array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ), 'cp_nationality' => array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ), 'cp_country_list' => array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) ) $countries = array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ) $meta_data = array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ) $company_refiners = array() $search_result_for = '' $where = '' $job_function_refiners = array() $qstr = '' $job_detail = array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. ', 'size' => '5000+', 'address' => 'adsasd', 'city' => '227', 'postal_code' => '11111', 'country' => '233', 'contact' => '12312312313', 'url' => 'http://www.microsoft.com', 'cc_type' => '', 'name_on_card' => '', 'card_no' => '', 'exp_date' => '', 'security_no' => '', 'by_form_post' => true, 'subscription_id' => '11', 'sub_start_date' => '0000-00-00', 'sub_end_date' => '0000-00-00', 'by_rss' => true, 'by_crowling' => false, 'rss_url' => '', 'crawling_url' => '', 'rss_updated' => '1611488702', 'crawling_updated' => '1385381683', 'credit' => '0.00', 'budget_status' => '1', 'budget' => '988.62', 'budget_amount_limit' => '1000.00', 'budget_update_frequency' => 'daily', 'budget_updated' => '1417542301', 'ownership' => '1', 'status' => '1', 'logo' => 'MicrosoftJobsCantalop_1472014115.png', 'cover_photo' => ' 4 0', 'social_share_photo' => 'MicrosoftJobs-Cantalop_1516556773.png', 'job_count' => '60', 'job_count_updated' => '1611515103', 'no_of_jobs_per_post' => '0', 'nationality' => null, 'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( 'plan_type' => '4', 'sub_amount' => '0.00' ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ) $sorting_by = 'relevance' $total_jobs = array() $job_type = 'Full-Time' $job_function_name = 'Human Resources' $top_recent_search = array() $applied = 'no' $cfilters = array() $ffilters = array() $date_posted_list = array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ) $job_expire_status = '3' $selected_country = true $clist = array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ) $show_on_header_total_jobs = '4358' $isHomePage = (int) 0 $cp_city_list = array( '' => 'Select City' ) $cp_job_ind_list = array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ) $cp_job_func_list = array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ) $cp_nationality = array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ) $cp_country_list = array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) $inputBox = (int) 0 $limiter = (int) 0
include - APP/View/Elements/search_left.ctp, line 71 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::_renderElement() - CORE/Cake/View/View.php, line 1224 View::element() - CORE/Cake/View/View.php, line 418 include - APP/View/Jobs/view.ctp, line 80 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::render() - CORE/Cake/View/View.php, line 473 Controller::render() - CORE/Cake/Controller/Controller.php, line 963 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 200 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 109
Notice (8): Undefined variable: totalJobCount [APP/View/Elements/search_left.ctp, line 72]
Code Contextecho '<li class="display">'.$this->Form->input('all_country', array('type' => 'checkbox', 'id' => 'all_country_filter', 'name' => 'all_country_filter', 'value' => "", 'hiddenField' => false, 'div' => false, 'label' => '','checked' =>$allcountryfilter));
echo '<div class="filter_text">All Country('.$totalJobCount.') </div></li>';
$viewFile = '/var/www/html/cantalop.com/app/View/Elements/search_left.ctp' $dataForView = array( 'countries' => array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ), 'meta_data' => array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ), 'company_refiners' => array(), 'search_result_for' => '', 'where' => '', 'job_function_refiners' => array(), 'qstr' => '', 'job_detail' => array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. 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'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( [maximum depth reached] ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ), 'sorting_by' => 'relevance', 'total_jobs' => array(), 'job_type' => 'Full-Time', 'job_function_name' => 'Human Resources', 'top_recent_search' => array(), 'applied' => 'no', 'cfilters' => array(), 'ffilters' => array(), 'date_posted_list' => array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ), 'job_expire_status' => '3', 'selected_country' => true, 'clist' => array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ), 'show_on_header_total_jobs' => '4358', 'isHomePage' => (int) 0, 'cp_city_list' => array( '' => 'Select City' ), 'cp_job_ind_list' => array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ), 'cp_job_func_list' => array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ), 'cp_nationality' => array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ), 'cp_country_list' => array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) ) $countries = array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ) $meta_data = array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ) $company_refiners = array() $search_result_for = '' $where = '' $job_function_refiners = array() $qstr = '' $job_detail = array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. ', 'size' => '5000+', 'address' => 'adsasd', 'city' => '227', 'postal_code' => '11111', 'country' => '233', 'contact' => '12312312313', 'url' => 'http://www.microsoft.com', 'cc_type' => '', 'name_on_card' => '', 'card_no' => '', 'exp_date' => '', 'security_no' => '', 'by_form_post' => true, 'subscription_id' => '11', 'sub_start_date' => '0000-00-00', 'sub_end_date' => '0000-00-00', 'by_rss' => true, 'by_crowling' => false, 'rss_url' => '', 'crawling_url' => '', 'rss_updated' => '1611488702', 'crawling_updated' => '1385381683', 'credit' => '0.00', 'budget_status' => '1', 'budget' => '988.62', 'budget_amount_limit' => '1000.00', 'budget_update_frequency' => 'daily', 'budget_updated' => '1417542301', 'ownership' => '1', 'status' => '1', 'logo' => 'MicrosoftJobsCantalop_1472014115.png', 'cover_photo' => ' 4 0', 'social_share_photo' => 'MicrosoftJobs-Cantalop_1516556773.png', 'job_count' => '60', 'job_count_updated' => '1611515103', 'no_of_jobs_per_post' => '0', 'nationality' => null, 'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( 'plan_type' => '4', 'sub_amount' => '0.00' ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ) $sorting_by = 'relevance' $total_jobs = array() $job_type = 'Full-Time' $job_function_name = 'Human Resources' $top_recent_search = array() $applied = 'no' $cfilters = array() $ffilters = array() $date_posted_list = array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ) $job_expire_status = '3' $selected_country = true $clist = array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ) $show_on_header_total_jobs = '4358' $isHomePage = (int) 0 $cp_city_list = array( '' => 'Select City' ) $cp_job_ind_list = array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ) $cp_job_func_list = array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ) $cp_nationality = array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ) $cp_country_list = array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) $inputBox = (int) 0 $limiter = (int) 0
include - APP/View/Elements/search_left.ctp, line 72 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::_renderElement() - CORE/Cake/View/View.php, line 1224 View::element() - CORE/Cake/View/View.php, line 418 include - APP/View/Jobs/view.ctp, line 80 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::render() - CORE/Cake/View/View.php, line 473 Controller::render() - CORE/Cake/Controller/Controller.php, line 963 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 200 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 109
All Country()
Notice (8): Undefined variable: countriesList [APP/View/Elements/search_left.ctp, line 74]Code Contextecho '<div class="filter_text">All Country('.$totalJobCount.') </div></li>';
foreach($countriesList as $contName){
$viewFile = '/var/www/html/cantalop.com/app/View/Elements/search_left.ctp' $dataForView = array( 'countries' => array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ), 'meta_data' => array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ), 'company_refiners' => array(), 'search_result_for' => '', 'where' => '', 'job_function_refiners' => array(), 'qstr' => '', 'job_detail' => array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. ', 'size' => '5000+', 'address' => 'adsasd', 'city' => '227', 'postal_code' => '11111', 'country' => '233', 'contact' => '12312312313', 'url' => 'http://www.microsoft.com', 'cc_type' => '', 'name_on_card' => '', 'card_no' => '', 'exp_date' => '', 'security_no' => '', 'by_form_post' => true, 'subscription_id' => '11', 'sub_start_date' => '0000-00-00', 'sub_end_date' => '0000-00-00', 'by_rss' => true, 'by_crowling' => false, 'rss_url' => '', 'crawling_url' => '', 'rss_updated' => '1611488702', 'crawling_updated' => '1385381683', 'credit' => '0.00', 'budget_status' => '1', 'budget' => '988.62', 'budget_amount_limit' => '1000.00', 'budget_update_frequency' => 'daily', 'budget_updated' => '1417542301', 'ownership' => '1', 'status' => '1', 'logo' => 'MicrosoftJobsCantalop_1472014115.png', 'cover_photo' => ' 4 0', 'social_share_photo' => 'MicrosoftJobs-Cantalop_1516556773.png', 'job_count' => '60', 'job_count_updated' => '1611515103', 'no_of_jobs_per_post' => '0', 'nationality' => null, 'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( [maximum depth reached] ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ), 'sorting_by' => 'relevance', 'total_jobs' => array(), 'job_type' => 'Full-Time', 'job_function_name' => 'Human Resources', 'top_recent_search' => array(), 'applied' => 'no', 'cfilters' => array(), 'ffilters' => array(), 'date_posted_list' => array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ), 'job_expire_status' => '3', 'selected_country' => true, 'clist' => array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ), 'show_on_header_total_jobs' => '4358', 'isHomePage' => (int) 0, 'cp_city_list' => array( '' => 'Select City' ), 'cp_job_ind_list' => array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ), 'cp_job_func_list' => array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ), 'cp_nationality' => array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ), 'cp_country_list' => array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) ) $countries = array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ) $meta_data = array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ) $company_refiners = array() $search_result_for = '' $where = '' $job_function_refiners = array() $qstr = '' $job_detail = array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. ', 'size' => '5000+', 'address' => 'adsasd', 'city' => '227', 'postal_code' => '11111', 'country' => '233', 'contact' => '12312312313', 'url' => 'http://www.microsoft.com', 'cc_type' => '', 'name_on_card' => '', 'card_no' => '', 'exp_date' => '', 'security_no' => '', 'by_form_post' => true, 'subscription_id' => '11', 'sub_start_date' => '0000-00-00', 'sub_end_date' => '0000-00-00', 'by_rss' => true, 'by_crowling' => false, 'rss_url' => '', 'crawling_url' => '', 'rss_updated' => '1611488702', 'crawling_updated' => '1385381683', 'credit' => '0.00', 'budget_status' => '1', 'budget' => '988.62', 'budget_amount_limit' => '1000.00', 'budget_update_frequency' => 'daily', 'budget_updated' => '1417542301', 'ownership' => '1', 'status' => '1', 'logo' => 'MicrosoftJobsCantalop_1472014115.png', 'cover_photo' => ' 4 0', 'social_share_photo' => 'MicrosoftJobs-Cantalop_1516556773.png', 'job_count' => '60', 'job_count_updated' => '1611515103', 'no_of_jobs_per_post' => '0', 'nationality' => null, 'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( 'plan_type' => '4', 'sub_amount' => '0.00' ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ) $sorting_by = 'relevance' $total_jobs = array() $job_type = 'Full-Time' $job_function_name = 'Human Resources' $top_recent_search = array() $applied = 'no' $cfilters = array() $ffilters = array() $date_posted_list = array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ) $job_expire_status = '3' $selected_country = true $clist = array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ) $show_on_header_total_jobs = '4358' $isHomePage = (int) 0 $cp_city_list = array( '' => 'Select City' ) $cp_job_ind_list = array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ) $cp_job_func_list = array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ) $cp_nationality = array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ) $cp_country_list = array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) $inputBox = (int) 0 $limiter = (int) 0include - APP/View/Elements/search_left.ctp, line 74 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::_renderElement() - CORE/Cake/View/View.php, line 1224 View::element() - CORE/Cake/View/View.php, line 418 include - APP/View/Jobs/view.ctp, line 80 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::render() - CORE/Cake/View/View.php, line 473 Controller::render() - CORE/Cake/Controller/Controller.php, line 963 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 200 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 109
Warning (2): Invalid argument supplied for foreach() [APP/View/Elements/search_left.ctp, line 74]Show MoreCode Contextecho '<div class="filter_text">All Country('.$totalJobCount.') </div></li>';
foreach($countriesList as $contName){
$viewFile = '/var/www/html/cantalop.com/app/View/Elements/search_left.ctp' $dataForView = array( 'countries' => array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ), 'meta_data' => array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ), 'company_refiners' => array(), 'search_result_for' => '', 'where' => '', 'job_function_refiners' => array(), 'qstr' => '', 'job_detail' => array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. 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'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) ) $countries = array( '' => 'Select Country', 'UAE' => 'UAE', 'Bahrain' => 'Bahrain', 'Algeria' => 'Algeria', 'Egypt' => 'Egypt', 'Jordan' => 'Jordan', 'Kuwait' => 'Kuwait', 'Lebanon' => 'Lebanon', 'Morocco' => 'Morocco', 'Oman' => 'Oman', 'Qatar' => 'Qatar', 'Saudi Arabia' => 'Saudi Arabia', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey' ) $meta_data = array( 'Page' => array( 'keyword' => '(TUR-Ankara) Customer Success People Manager - Mission Critical jobs, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Ankara, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Turkey, (TUR-Ankara) Customer Success People Manager - Mission Critical Jobs in Middle East, Microsoft Corporation Jobs, Jobs in Microsoft Corporation', 'description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what', 'page_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical Job in Ankara, Turkey at Microsoft Corporation | Cantalop' ) ) $company_refiners = array() $search_result_for = '' $where = '' $job_function_refiners = array() $qstr = '' $job_detail = array( 'Job' => array( 'id' => '729427', 'type' => 'rss', 'credit_limit' => '0', 'job_title' => '(TUR-Ankara) Customer Success People Manager - Mission Critical', 'seo_name' => 'tur-ankara-customer-success-people-manager-mission-critical', 'industry_id' => '25', 'company_id' => '6', 'function_id' => '11', 'country_id' => '225', 'city_id' => '272', 'job_type_id' => '2', 'job_description' => '**_Come join the Customer Success Organization!_**\n \n\n \nMicrosoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.\n \n\n \nOur mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.\n \n\n \nWe are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture\n \n\n \nMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.\n \n\n \n**Role Purpose**\n \n\n \nThe Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.\n \n\n \nThe CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.\n \n\n \nIn this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.\n \n\n \n**Responsibilities**\n \n\n \n- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.\n \n- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.\n \n- Drives and is responsible for billable utilization goals.\n \n- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.\n \n\n \n- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.\n \n\n \n- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.\n \n- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.\n \n\n \nWorks effectively across multiple roles to successfully achieve business goals.\n \n\n \n- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.\n \n- Drives technical and professional role readiness across their team.\n \n- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results\n \n- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources\n \n- Generates an inclusive workgroup environment, which encourages cross-group collaboration.\n \n- Communicates vision, business direction, & workgroup core priorities.\n \n- Demonstrates excellent leadership and business impact in driving key business initiatives.\n \n\n \n- Ensures Governance activities occur in line with Support for Mission Critical standards.\n \n\n \nA successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically\n \n\n \n**Qualifications**\n \n\n \n**Experience**\n \n\n \n**Professional**\n \n\n \n+ Experience with Enhanced Support Services.\n \n+ _Strong people manager/leader._\n \n+ 5+ years’ of industry, support or management consulting experience.\n \n+ Strong service delivery, time, project and priority management skills.\n \n+ Strong interpersonal skills and the ability to work with customers at the C level.\n \n+ Experience with managing critical and complex customer situations or incidents.\n \n+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.\n \n+ Strong interpersonal, presentation and communications skills.\n \n\n \n**Education**\n \n\n \n+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)\n \n+ PROSCI Change Management/ ITIL certification **required.**\n \n\n \n**Competencies**\n \n\n \n+ Strong leadership\n \n+ Operational Control (operating and budgeted expense)\n \n+ Resource Allocation (headcount and staffing plans)\n \n+ Client Relationship Management\n \n+ Cross Group Collaboration\n \n+ Strong Communication Skills\n \n\n \nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .\n \n\n \nBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.', 'job_apply_method_type' => 'external_site', 'url_link' => 'https://dejobs.org/705FD52F7335470DB8D03C693E6FC28D25', 'email' => '', 'click_count' => '54', 'view_count' => '0', 'apply_count_bk' => '0', 'apply_count' => '0', 'post_date' => '1606009521', 'expiry_date' => '0', 'email_sent' => '0', 'rss_id' => '2294', 'crawl_id' => '0', 'status' => '3', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'job_addon_start_date' => null, 'job_addon_end_date' => null, 'add_hot_job_posting' => '0', 'per_job_post_id' => '0', 'created' => '1606291923', 'modified' => '1609837033', 'views_updated' => '0', 'salary_from' => '', 'salary_to' => '', 'currency_type' => '', 'job_summary' => '', 'job_requirements' => '', 'career_level' => '', 'job_keyword' => '', 'match_users' => '0' ), 'JobType' => array( 'job_type_name' => 'Full-Time' ), 'Country' => array( 'country_code' => 'tr', 'country_name' => 'Turkey' ), 'City' => array( 'name' => 'Ankara' ), 'Company' => array( 'id' => '6', 'account_type' => 'unclaimed_profile', 'old_credit' => '903.10', 'industry_id' => '25', 'name' => 'Microsoft Corporation', 'seo_name' => 'microsoft-corporation', 'description' => 'Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential. We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer. Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential. ', 'size' => '5000+', 'address' => 'adsasd', 'city' => '227', 'postal_code' => '11111', 'country' => '233', 'contact' => '12312312313', 'url' => 'http://www.microsoft.com', 'cc_type' => '', 'name_on_card' => '', 'card_no' => '', 'exp_date' => '', 'security_no' => '', 'by_form_post' => true, 'subscription_id' => '11', 'sub_start_date' => '0000-00-00', 'sub_end_date' => '0000-00-00', 'by_rss' => true, 'by_crowling' => false, 'rss_url' => '', 'crawling_url' => '', 'rss_updated' => '1611488702', 'crawling_updated' => '1385381683', 'credit' => '0.00', 'budget_status' => '1', 'budget' => '988.62', 'budget_amount_limit' => '1000.00', 'budget_update_frequency' => 'daily', 'budget_updated' => '1417542301', 'ownership' => '1', 'status' => '1', 'logo' => 'MicrosoftJobsCantalop_1472014115.png', 'cover_photo' => ' 4 0', 'social_share_photo' => 'MicrosoftJobs-Cantalop_1516556773.png', 'job_count' => '60', 'job_count_updated' => '1611515103', 'no_of_jobs_per_post' => '0', 'nationality' => null, 'linkedin_url' => '', 'facebook_url' => '', 'google_url' => '', 'twitter_url' => '', 'email_sent' => '0', 'plan_type' => '4', 'credit_order_id' => '906', 'companyoldplan_id' => '0', 'cv_unlock_per_month' => '0', 'priority_over_job_listing' => '0', 'highlight_job_post' => '0', 'add_hot_job_posting' => '0', 'deleted' => false, 'created' => '1384448036', 'modified' => '1611515406', 'addon_order_id' => '0', 'addon_start_date' => null, 'addon_end_date' => null, 'Subscription' => array( 'plan_type' => '4', 'sub_amount' => '0.00' ) ), 'Industry' => array( 'name' => 'Information Technology and Services', 'seo_name' => 'information-technology-and-services' ), 'Function' => array( 'name' => 'Human Resources', 'seo_name' => 'human-resources' ) ) $sorting_by = 'relevance' $total_jobs = array() $job_type = 'Full-Time' $job_function_name = 'Human Resources' $top_recent_search = array() $applied = 'no' $cfilters = array() $ffilters = array() $date_posted_list = array( '1w' => '1 Week Ago', '2w' => '2 Weeks Ago', '1m' => '1 Month Ago', '2m' => '2 Month Ago', '3m' => '3 Month Ago', 'all' => 'Anytime' ) $job_expire_status = '3' $selected_country = true $clist = array( 'dz' => 'Algeria', 'bh' => 'Bahrain', 'eg' => 'Egypt', 'jo' => 'Jordan', 'kw' => 'Kuwait', 'lb' => 'Lebanon', 'ma' => 'Morocco', 'om' => 'Oman', 'qa' => 'Qatar', 'ksa' => 'Saudi Arabia', 'tn' => 'Tunisia', 'tr' => 'Turkey', 'uae' => 'UAE' ) $show_on_header_total_jobs = '4358' $isHomePage = (int) 0 $cp_city_list = array( '' => 'Select City' ) $cp_job_ind_list = array( (int) 46 => 'Accounting and Auditing', (int) 12 => 'Advertising, Entertainment, and Media', (int) 82 => 'Airlines and Aviation', (int) 59 => 'Automotive', (int) 13 => 'Banking, Insurance, and Financial Services', (int) 88 => 'Broadcast Media and Publishing', (int) 47 => 'Catering, Food Services, and Restaurants', (int) 80 => 'Chemicals', (int) 52 => 'Consultancy Services', (int) 2 => 'Customer Service, Call Center, and BPO', (int) 83 => 'Defense and Space', (int) 27 => 'Education, Training, and Library', (int) 70 => 'Electrical and Electronic Manufacturing', (int) 14 => 'Engineering, Design, Constructions, and Real Estate', (int) 90 => 'Environmental Services', (int) 16 => 'Export and Import', (int) 43 => 'FMCG', (int) 60 => 'Government Sector', (int) 61 => 'Healthcare and Hospitals', (int) 50 => 'Hospitality, Tourism, and Travel', (int) 25 => 'Information Technology and Services', (int) 79 => 'International Trade', (int) 21 => 'Internet and E-commerce', (int) 6 => 'Legal', (int) 72 => 'Management Consulting', (int) 66 => 'Manufacturing', (int) 84 => 'Maritime', (int) 7 => 'Marketing and Communications', (int) 71 => 'Mechanical and Industrial Engineering', (int) 78 => 'Nonprofit Organization', (int) 69 => 'Oil and Energy', (int) 38 => 'Other', (int) 77 => 'Personal Care', (int) 74 => 'Pharmaceuticals and Biotechnology', (int) 8 => 'Purchase, Logistics, and Supply Chain', (int) 64 => 'Retail and Wholesale', (int) 73 => 'Staffing and Recruiting', (int) 68 => 'Telecommunications' ) $cp_job_func_list = array( (int) 1 => 'Accounting, Auditing & Finance', (int) 2 => 'Administration', (int) 24 => 'Agriculture, Forestry & Fishing', (int) 44 => 'Architecture', (int) 4 => 'Banking and Loans', (int) 29 => 'Catering and Restaurants', (int) 3 => 'Creative, Arts & Entertainment', (int) 5 => 'Customer Service & Technical Support', (int) 6 => 'Education, Training, and Library', (int) 43 => 'Engineering and Construction', (int) 7 => 'Facilities', (int) 48 => 'Fashion & Beauty', (int) 9 => 'Healthcare and Science', (int) 10 => 'Hospitality, Tourism, and Travel', (int) 11 => 'Human Resources', (int) 19 => 'Internet and E-commerce', (int) 38 => 'Internship', (int) 8 => 'IT and Software Development', (int) 12 => 'Legal', (int) 13 => 'Logistics and warehousing', (int) 37 => 'Management', (int) 46 => 'Manufacturing and Production', (int) 14 => 'Marketing, Advertising and PR', (int) 47 => 'Mechanical and Electrical Engineering', (int) 54 => 'Part Time', (int) 15 => 'Pharmaceutical and Bio-tech', (int) 16 => 'Procurement and Supply Chain', (int) 17 => 'Project and Program Management', (int) 39 => 'Quality Control', (int) 41 => 'Research and Development', (int) 18 => 'Sales and Retail', (int) 49 => 'Writing and Journalism' ) $cp_nationality = array( '' => 'Select Nationality', 'Afghanistan' => 'Afghanistan', 'Aland' => 'Aland', 'Albania' => 'Albania', 'Algeria' => 'Algeria', 'American Samoa' => 'American Samoa', 'Andorra' => 'Andorra', 'Angola' => 'Angola', 'Anguilla' => 'Anguilla', 'Antarctica' => 'Antarctica', 'Antigua and Barbuda' => 'Antigua and Barbuda', 'Argentina' => 'Argentina', 'Armenia' => 'Armenia', 'Aruba' => 'Aruba', 'Australia' => 'Australia', 'Austria' => 'Austria', 'Azerbaijan' => 'Azerbaijan', 'Bahamas' => 'Bahamas', 'Bahrain' => 'Bahrain', 'Bangladesh' => 'Bangladesh', 'Barbados' => 'Barbados', 'Belarus' => 'Belarus', 'Belgium' => 'Belgium', 'Belize' => 'Belize', 'Benin' => 'Benin', 'Bermuda' => 'Bermuda', 'Bhutan' => 'Bhutan', 'Bolivia' => 'Bolivia', 'Bonaire' => 'Bonaire', 'Bosnia and Herzegovina' => 'Bosnia and Herzegovina', 'Botswana' => 'Botswana', 'Bouvet Island' => 'Bouvet Island', 'Brazil' => 'Brazil', 'British Indian Ocean Territory' => 'British Indian Ocean Territory', 'British Virgin Islands' => 'British Virgin Islands', 'Brunei' => 'Brunei', 'Bulgaria' => 'Bulgaria', 'Burkina Faso' => 'Burkina Faso', 'Burundi' => 'Burundi', 'Cambodia' => 'Cambodia', 'Cameroon' => 'Cameroon', 'Canada' => 'Canada', 'Cape Verde' => 'Cape Verde', 'Cayman Islands' => 'Cayman Islands', 'Central African Republic' => 'Central African Republic', 'Chad' => 'Chad', 'Chile' => 'Chile', 'China' => 'China', 'Christmas Island' => 'Christmas Island', 'Cocos [Keeling] Islands' => 'Cocos [Keeling] Islands', 'Colombia' => 'Colombia', 'Comoros' => 'Comoros', 'Congo' => 'Congo', 'Cook Islands' => 'Cook Islands', 'Costa Rica' => 'Costa Rica', 'Croatia' => 'Croatia', 'Cuba' => 'Cuba', 'Curacao' => 'Curacao', 'Cyprus' => 'Cyprus', 'Czechia' => 'Czechia', 'Denmark' => 'Denmark', 'Djibouti' => 'Djibouti', 'Dominica' => 'Dominica', 'Dominican Republic' => 'Dominican Republic', 'East Timor' => 'East Timor', 'Ecuador' => 'Ecuador', 'Egypt' => 'Egypt', 'El Salvador' => 'El Salvador', 'Equatorial Guinea' => 'Equatorial Guinea', 'Eritrea' => 'Eritrea', 'Estonia' => 'Estonia', 'Ethiopia' => 'Ethiopia', 'Falkland Islands' => 'Falkland Islands', 'Faroe Islands' => 'Faroe Islands', 'Fiji' => 'Fiji', 'Finland' => 'Finland', 'France' => 'France', 'French Guiana' => 'French Guiana', 'French Polynesia' => 'French Polynesia', 'French Southern Territories' => 'French Southern Territories', 'Gabon' => 'Gabon', 'Gambia' => 'Gambia', 'Georgia' => 'Georgia', 'Germany' => 'Germany', 'Ghana' => 'Ghana', 'Gibraltar' => 'Gibraltar', 'Greece' => 'Greece', 'Greenland' => 'Greenland', 'Grenada' => 'Grenada', 'Guadeloupe' => 'Guadeloupe', 'Guam' => 'Guam', 'Guatemala' => 'Guatemala', 'Guernsey' => 'Guernsey', 'Guinea' => 'Guinea', 'Guinea-Bissau' => 'Guinea-Bissau', 'Guyana' => 'Guyana', 'Haiti' => 'Haiti', 'Heard Island and McDonald Islands' => 'Heard Island and McDonald Islands', 'Honduras' => 'Honduras', 'Hong Kong' => 'Hong Kong', 'Hungary' => 'Hungary', 'Iceland' => 'Iceland', 'India' => 'India', 'Indonesia' => 'Indonesia', 'Iran' => 'Iran', 'Iraq' => 'Iraq', 'Ireland' => 'Ireland', 'Isle of Man' => 'Isle of Man', 'Israel' => 'Israel', 'Italy' => 'Italy', 'Ivory Coast' => 'Ivory Coast', 'Jamaica' => 'Jamaica', 'Japan' => 'Japan', 'Jersey' => 'Jersey', 'Jordan' => 'Jordan', 'Kenya' => 'Kenya', 'Kuwait' => 'Kuwait', 'Laos' => 'Laos', 'Latvia' => 'Latvia', 'Lebanon' => 'Lebanon', 'Lesotho' => 'Lesotho', 'Liberia' => 'Liberia', 'Libya' => 'Libya', 'Liechtenstein' => 'Liechtenstein', 'Lithuania' => 'Lithuania', 'Luxembourg' => 'Luxembourg', 'Macao' => 'Macao', 'Macedonia' => 'Macedonia', 'Madagascar' => 'Madagascar', 'Malawi' => 'Malawi', 'Malaysia' => 'Malaysia', 'Maldives' => 'Maldives', 'Mali' => 'Mali', 'Malta' => 'Malta', 'Marshall Islands' => 'Marshall Islands', 'Martinique' => 'Martinique', 'Mauritania' => 'Mauritania', 'Mauritius' => 'Mauritius', 'Mayotte' => 'Mayotte', 'Mexico' => 'Mexico', 'Micronesia' => 'Micronesia', 'Moldova' => 'Moldova', 'Monaco' => 'Monaco', 'Mongolia' => 'Mongolia', 'Montenegro' => 'Montenegro', 'Montserrat' => 'Montserrat', 'Morocco' => 'Morocco', 'Mozambique' => 'Mozambique', 'Myanmar [Burma]' => 'Myanmar [Burma]', 'Namibia' => 'Namibia', 'Nauru' => 'Nauru', 'Nepal' => 'Nepal', 'Netherlands' => 'Netherlands', 'New Caledonia' => 'New Caledonia', 'New Zealand' => 'New Zealand', 'Nicaragua' => 'Nicaragua', 'Niger' => 'Niger', 'Nigeria' => 'Nigeria', 'Niue' => 'Niue', 'Norfolk Island' => 'Norfolk Island', 'North Korea' => 'North Korea', 'Northern Mariana Islands' => 'Northern Mariana Islands', 'Norway' => 'Norway', 'Oman' => 'Oman', 'Pakistan' => 'Pakistan', 'Palau' => 'Palau', 'Palestine' => 'Palestine', 'Panama' => 'Panama', 'Papua New Guinea' => 'Papua New Guinea', 'Paraguay' => 'Paraguay', 'Peru' => 'Peru', 'Philippines' => 'Philippines', 'Pitcairn Islands' => 'Pitcairn Islands', 'Poland' => 'Poland', 'Portugal' => 'Portugal', 'Puerto Rico' => 'Puerto Rico', 'Qatar' => 'Qatar', 'Republic of the Congo' => 'Republic of the Congo', 'Réunion' => 'Réunion', 'Romania' => 'Romania', 'Russia' => 'Russia', 'Rwanda' => 'Rwanda', 'Saudi Arabia' => 'Saudi Arabia', 'Scotland' => 'Scotland', 'Senegal' => 'Senegal', 'Serbia' => 'Serbia', 'Seychelles' => 'Seychelles', 'Sierra Leone' => 'Sierra Leone', 'Singapore' => 'Singapore', 'Sint Maarten' => 'Sint Maarten', 'Slovakia' => 'Slovakia', 'Slovenia' => 'Slovenia', 'Solomon Islands' => 'Solomon Islands', 'Somalia' => 'Somalia', 'South Africa' => 'South Africa', 'South Georgia and the South Sandwich Islands' => 'South Georgia and the South Sandwich Islands', 'South Korea' => 'South Korea', 'South Sudan' => 'South Sudan', 'Spain' => 'Spain', 'Sri Lanka' => 'Sri Lanka', 'Sudan' => 'Sudan', 'Suriname' => 'Suriname', 'Svalbard and Jan Mayen' => 'Svalbard and Jan Mayen', 'Swaziland' => 'Swaziland', 'Sweden' => 'Sweden', 'Switzerland' => 'Switzerland', 'Syria' => 'Syria', 'Taiwan' => 'Taiwan', 'Tajikistan' => 'Tajikistan', 'Tanzania' => 'Tanzania', 'Thailand' => 'Thailand', 'Togo' => 'Togo', 'Tokelau' => 'Tokelau', 'Tonga' => 'Tonga', 'Trinidad and Tobago' => 'Trinidad and Tobago', 'Tunisia' => 'Tunisia', 'Turkey' => 'Turkey', 'Turkmenistan' => 'Turkmenistan', 'Turks and Caicos Islands' => 'Turks and Caicos Islands', 'UAE' => 'UAE', 'Uganda' => 'Uganda', 'UK' => 'UK', 'Ukraine' => 'Ukraine', 'United States' => 'United States', 'Uruguay' => 'Uruguay', 'Uzbekistan' => 'Uzbekistan', 'Vanuatu' => 'Vanuatu', 'Vatican City' => 'Vatican City', 'Venezuela' => 'Venezuela', 'Vietnam' => 'Vietnam', 'Wallis and Futuna' => 'Wallis and Futuna', 'Western Sahara' => 'Western Sahara', 'Yemen' => 'Yemen', 'Zambia' => 'Zambia', 'Zimbabwe' => 'Zimbabwe' ) $cp_country_list = array( (int) 3 => 'Afghanistan', (int) 15 => 'Aland', (int) 6 => 'Albania', (int) 62 => 'Algeria', (int) 11 => 'American Samoa', (int) 1 => 'Andorra', (int) 8 => 'Angola', (int) 5 => 'Anguilla', (int) 9 => 'Antarctica', (int) 4 => 'Antigua and Barbuda', (int) 10 => 'Argentina', (int) 7 => 'Armenia', (int) 14 => 'Aruba', (int) 13 => 'Australia', (int) 12 => 'Austria', (int) 16 => 'Azerbaijan', (int) 32 => 'Bahamas', (int) 23 => 'Bahrain', (int) 19 => 'Bangladesh', (int) 18 => 'Barbados', (int) 36 => 'Belarus', (int) 20 => 'Belgium', (int) 37 => 'Belize', (int) 25 => 'Benin', (int) 27 => 'Bermuda', (int) 33 => 'Bhutan', (int) 29 => 'Bolivia', (int) 30 => 'Bonaire', (int) 17 => 'Bosnia and Herzegovina', (int) 35 => 'Botswana', (int) 34 => 'Bouvet Island', (int) 31 => 'Brazil', (int) 106 => 'British Indian Ocean Territory', (int) 239 => 'British Virgin Islands', (int) 28 => 'Brunei', (int) 22 => 'Bulgaria', (int) 21 => 'Burkina Faso', (int) 24 => 'Burundi', (int) 117 => 'Cambodia', (int) 47 => 'Cameroon', (int) 38 => 'Canada', (int) 52 => 'Cape Verde', (int) 124 => 'Cayman Islands', (int) 41 => 'Central African Republic', (int) 215 => 'Chad', (int) 46 => 'Chile', (int) 48 => 'China', (int) 54 => 'Christmas Island', (int) 39 => 'Cocos [Keeling] Islands', (int) 49 => 'Colombia', (int) 119 => 'Comoros', (int) 40 => 'Congo', (int) 45 => 'Cook Islands', (int) 50 => 'Costa Rica', (int) 98 => 'Croatia', (int) 51 => 'Cuba', (int) 53 => 'Curacao', (int) 55 => 'Cyprus', (int) 56 => 'Czechia', (int) 59 => 'Denmark', (int) 58 => 'Djibouti', (int) 60 => 'Dominica', (int) 61 => 'Dominican Republic', (int) 221 => 'East Timor', (int) 63 => 'Ecuador', (int) 65 => 'Egypt', (int) 210 => 'El Salvador', (int) 88 => 'Equatorial Guinea', (int) 67 => 'Eritrea', (int) 64 => 'Estonia', (int) 69 => 'Ethiopia', (int) 72 => 'Falkland Islands', (int) 74 => 'Faroe Islands', (int) 71 => 'Fiji', (int) 70 => 'Finland', (int) 75 => 'France', (int) 80 => 'French Guiana', (int) 175 => 'French Polynesia', (int) 216 => 'French Southern Territories', (int) 76 => 'Gabon', (int) 85 => 'Gambia', (int) 79 => 'Georgia', (int) 57 => 'Germany', (int) 82 => 'Ghana', (int) 83 => 'Gibraltar', (int) 89 => 'Greece', (int) 84 => 'Greenland', (int) 78 => 'Grenada', (int) 87 => 'Guadeloupe', (int) 92 => 'Guam', (int) 91 => 'Guatemala', (int) 81 => 'Guernsey', (int) 86 => 'Guinea', (int) 93 => 'Guinea-Bissau', (int) 94 => 'Guyana', (int) 99 => 'Haiti', (int) 96 => 'Heard Island and McDonald Islands', (int) 97 => 'Honduras', (int) 95 => 'Hong Kong', (int) 100 => 'Hungary', (int) 109 => 'Iceland', (int) 105 => 'India', (int) 101 => 'Indonesia', (int) 108 => 'Iran', (int) 107 => 'Iraq', (int) 102 => 'Ireland', (int) 104 => 'Isle of Man', (int) 103 => 'Israel', (int) 110 => 'Italy', (int) 44 => 'Ivory Coast', (int) 112 => 'Jamaica', (int) 114 => 'Japan', (int) 111 => 'Jersey', (int) 113 => 'Jordan', (int) 115 => 'Kenya', (int) 123 => 'Kuwait', (int) 126 => 'Laos', (int) 135 => 'Latvia', (int) 127 => 'Lebanon', (int) 132 => 'Lesotho', (int) 131 => 'Liberia', (int) 136 => 'Libya', (int) 129 => 'Liechtenstein', (int) 133 => 'Lithuania', (int) 134 => 'Luxembourg', (int) 148 => 'Macao', (int) 144 => 'Macedonia', (int) 142 => 'Madagascar', (int) 156 => 'Malawi', (int) 158 => 'Malaysia', (int) 155 => 'Maldives', (int) 145 => 'Mali', (int) 153 => 'Malta', (int) 143 => 'Marshall Islands', (int) 150 => 'Martinique', (int) 151 => 'Mauritania', (int) 154 => 'Mauritius', (int) 247 => 'Mayotte', (int) 157 => 'Mexico', (int) 73 => 'Micronesia', (int) 139 => 'Moldova', (int) 138 => 'Monaco', (int) 147 => 'Mongolia', (int) 140 => 'Montenegro', (int) 152 => 'Montserrat', (int) 137 => 'Morocco', (int) 159 => 'Mozambique', (int) 146 => 'Myanmar [Burma]', (int) 160 => 'Namibia', (int) 169 => 'Nauru', (int) 168 => 'Nepal', (int) 166 => 'Netherlands', (int) 161 => 'New Caledonia', (int) 171 => 'New Zealand', (int) 165 => 'Nicaragua', (int) 162 => 'Niger', (int) 164 => 'Nigeria', (int) 170 => 'Niue', (int) 163 => 'Norfolk Island', (int) 121 => 'North Korea', (int) 149 => 'Northern Mariana Islands', (int) 167 => 'Norway', (int) 172 => 'Oman', (int) 178 => 'Pakistan', (int) 185 => 'Palau', (int) 183 => 'Palestine', (int) 173 => 'Panama', (int) 176 => 'Papua New Guinea', (int) 186 => 'Paraguay', (int) 174 => 'Peru', (int) 177 => 'Philippines', (int) 181 => 'Pitcairn Islands', (int) 179 => 'Poland', (int) 184 => 'Portugal', (int) 182 => 'Puerto Rico', (int) 187 => 'Qatar', (int) 42 => 'Republic of the Congo', (int) 188 => 'Réunion', (int) 189 => 'Romania', (int) 191 => 'Russia', (int) 192 => 'Rwanda', (int) 193 => 'Saudi Arabia', (int) 258 => 'Scotland', (int) 205 => 'Senegal', (int) 190 => 'Serbia', (int) 195 => 'Seychelles', (int) 203 => 'Sierra Leone', (int) 198 => 'Singapore', (int) 211 => 'Sint Maarten', (int) 202 => 'Slovakia', (int) 200 => 'Slovenia', (int) 194 => 'Solomon Islands', (int) 206 => 'Somalia', (int) 248 => 'South Africa', (int) 90 => 'South Georgia and the South Sandwich Islands', (int) 122 => 'South Korea', (int) 208 => 'South Sudan', (int) 68 => 'Spain', (int) 130 => 'Sri Lanka', (int) 196 => 'Sudan', (int) 207 => 'Suriname', (int) 201 => 'Svalbard and Jan Mayen', (int) 213 => 'Swaziland', (int) 197 => 'Sweden', (int) 43 => 'Switzerland', (int) 212 => 'Syria', (int) 228 => 'Taiwan', (int) 219 => 'Tajikistan', (int) 229 => 'Tanzania', (int) 218 => 'Thailand', (int) 217 => 'Togo', (int) 220 => 'Tokelau', (int) 224 => 'Tonga', (int) 226 => 'Trinidad and Tobago', (int) 223 => 'Tunisia', (int) 225 => 'Turkey', (int) 222 => 'Turkmenistan', (int) 214 => 'Turks and Caicos Islands', (int) 2 => 'UAE', (int) 231 => 'Uganda', (int) 77 => 'UK', (int) 230 => 'Ukraine', (int) 233 => 'United States', (int) 234 => 'Uruguay', (int) 235 => 'Uzbekistan', (int) 242 => 'Vanuatu', (int) 236 => 'Vatican City', (int) 238 => 'Venezuela', (int) 241 => 'Vietnam', (int) 243 => 'Wallis and Futuna', (int) 66 => 'Western Sahara', (int) 246 => 'Yemen', (int) 249 => 'Zambia', (int) 250 => 'Zimbabwe' ) $inputBox = (int) 0 $limiter = (int) 0include - APP/View/Elements/search_left.ctp, line 74 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::_renderElement() - CORE/Cake/View/View.php, line 1224 View::element() - CORE/Cake/View/View.php, line 418 include - APP/View/Jobs/view.ctp, line 80 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::render() - CORE/Cake/View/View.php, line 473 Controller::render() - CORE/Cake/Controller/Controller.php, line 963 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 200 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 109
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if (isset($options['action'])) {
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$model = 'Job' $options = array( 'controller' => 'jobs', 'action' => 'search', 'type' => 'GET', 'id' => 'expireSearch', 'url' => null, 'default' => true, 'encoding' => 'utf-8' ) $created = false $id = false $append = '' $key = 'id' $plugin = null $recordExists = falseFormHelper::create() - CORE/Cake/View/Helper/FormHelper.php, line 383 include - APP/View/Jobs/view.ctp, line 113 View::_evaluate() - CORE/Cake/View/View.php, line 971 View::_render() - CORE/Cake/View/View.php, line 933 View::render() - CORE/Cake/View/View.php, line 473 Controller::render() - CORE/Cake/Controller/Controller.php, line 963 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 200 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 109

(TUR-Ankara) Customer Success People Manager - Mission Critical
Microsoft Corporation
- Ankara - Turkey
Full-Time
Job Apply Method - External site
Posted Date - November 22, 2020
Expiry Date - N/A
Job Description
-
**_Come join the Customer Success Organization!_**
Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.
Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.
**Role Purpose**
The Cloud Solution Architect Manager (CSA Manager) for MEA is a people manager role reporting to the Enhanced Support Solutions (ESS) Time Zone Lead (CSA Manager) for EMEA. This role is critical in managing the staffing, delivery and readiness of **Support for Mission Critical** (SfMC) engineers in addition to the business accountabilities that underpin this delivery practice.
The CSA Manager is accountable for a team of highly-specialized Customer Engineers who serve as deep technical advisors driving successful delivery for **Mission Critical** enhanced support. In addition, they will collaborate with other Cloud Solution Architect Managers across EMEA, Americas and Asia to ensure consistency of readiness and delivery. The CSA Manager drives delivery execution through team preparedness, precision delivery, overall utilization & high customer satisfaction in a cost-efficient manner. The CSA Manager may be involved in pre sales and planning as it relates to capacity planning and delivery planning. There will also be some responsibility for business development activities in your designated geography, working with global blackbelts (GBB), architects and Customer Success Unit stakeholders.
In this role you will be leading a highly diverse team located across Western Europe and United Kingdom ensuring the seamless delivery, collaboration and shared goals across the team.
**Responsibilities**
- Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.
- Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.
- Drives and is responsible for billable utilization goals.
- Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.
- Drives visibility at Area/Sub level around ESS offerings and supports pipeline and contract renewals review.
- Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.
- Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.
Works effectively across multiple roles to successfully achieve business goals.
- Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.
- Drives technical and professional role readiness across their team.
- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results
- Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources
- Generates an inclusive workgroup environment, which encourages cross-group collaboration.
- Communicates vision, business direction, & workgroup core priorities.
- Demonstrates excellent leadership and business impact in driving key business initiatives.
- Ensures Governance activities occur in line with Support for Mission Critical standards.
A successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically
**Qualifications**
**Experience**
**Professional**
+ Experience with Enhanced Support Services.
+ _Strong people manager/leader._
+ 5+ years’ of industry, support or management consulting experience.
+ Strong service delivery, time, project and priority management skills.
+ Strong interpersonal skills and the ability to work with customers at the C level.
+ Experience with managing critical and complex customer situations or incidents.
+ Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.
+ Strong interpersonal, presentation and communications skills.
**Education**
+ Bachelor\'s degree in Business, Computer Science, Information Technology, or related field **required** (or equivalent experience)
+ PROSCI Change Management/ ITIL certification **required.**
**Competencies**
+ Strong leadership
+ Operational Control (operating and budgeted expense)
+ Resource Allocation (headcount and staffing plans)
+ Client Relationship Management
+ Cross Group Collaboration
+ Strong Communication Skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
About Microsoft Corporation
Come as you are. Do what you love. At Microsoft we help people and businesses throughout the world realize their full potential.
We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer.
Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential.
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