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CBNA O&T PH Investments Operations Manager C11 - (Quezon City, National Capital Region, Philippines)


Quezon - Philippines
Full-Time Job Apply Method - External site
Posted Date - January 16, 2020 Expiry Date - N/A
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Job Description
  • The Ops Sup Intr Ayst SAFE Act NRZ is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intr Ayst SAFE Act NRZ serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Resolve variable operational issues with potentially broader business and departmental impact, as needed Apply in-depth knowledge of operational procedures, concepts and team goals and have comprehensive knowledge of how team integrates with other areas Resolve problems by identifying and selecting solutions through the application of acquired technical experience and established precedents Ensure the quality of tasks assigned and influence decisions through advice or facilitation services Communicate with tact and diplomacy in order to exchange potentially complex/sensitive information Assist with supervisory activities in the absence of manager Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of relevant experience Previous experience within operations Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. -Organize and lead a Team that will handle all investment/Insurance Related transactions - Integrate processing and support of these products under a single Team - Ensure that all daily operations are managed well to meet cut offs - Ensure that all daily operations follow the necessary controls to ensure compliance to policies and regulations, including correctness of processing - Identify gaps in the current process and look for opportunities through automation, streamlining - Support Business in pursuit of products beneficial to our clients - Serve as checker for manual processes which require a Maker-Checker control ------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH ------------------------------------------------------ Time Type : ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries (\"Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the \"EEO is the Law\" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .


About Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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