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Shop Supervisor - Lacoste (KW)

Chalhoub Group

Kuwait City - Kuwait
Full-Time Job Apply Method - External site
Posted Date - September 18, 2019 Expiry Date - N/A
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Job Description
  • We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years


    As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.


    Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.


    What we are looking for: Shop Supervisor


    What you’ll do:

    Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.

    Implement activities under minimal supervision

    Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner

    Build and maintain guest experience standards in order to build strong loyalty

    Ensure consistency in customer service delivered and handle all complaints

    Assist in the achievement of sales target allocated to the store

    Participate with the sales executive team in generating sales through high selling techniques

    Manage VIP Guests relationships

    Ensure stock levels are maintained as per guidelines

    Ensure adherence to safety and security policies

    Enter all received goods in Baan inventory and ensure proper record of all stock movements

    Order and replenish all goods to avoid any out of stock situation

    Assist the Shop Manager in preparing for inventory audit

    Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation

    Implement all merchandising as per the Brand’s visual merchandising guidelines

    Conduct daily walkthroughs to check presentation standards

    Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives

    Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff

    Assist the Shop Manager in defining areas of responsibility for each sales team member

    Manage, engage and guide the team reporting to the Store Manager

    Participate in relevant projects and community activities as and when needed


    What you need to succeed in this role:


    • 0-2 years of experience in the same field or a similar field

    • University Degree in Business Administration or any relevant field


    Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.


    What we can offer you

    We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.


    Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.


    Amazing benefits

    We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.


About Chalhoub Group
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
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