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(JOR-Amman) Support Engineer - Azure Synapse

Full-Time Job Apply Method - External site
Posted Date - November 13, 2020 Expiry Date - N/A
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Job Description
  • In **Customer Service and Support** , we are focused on how we can **E** mpower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, collaborating and knowledge sharing with each other and are innovative in providing solutions to enable our customers to make the most of Microsoft products.Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

    As a **S** **upport Engineer** in the **Azure Synapse** team, you will apply our support methodology to lead unique customer support experience. Azure Synapse is a limitless analytics service that brings together enterprise data warehousing and Big Data, using multiple technologies as Azure Data Factory, SPARK, SQL on demand , SQL Data warehouse, Synapse Studio and other data sources connectivity and CRUD operations.


    + Manage cases that may involve technically diverse issues and audiences.

    + Understand customer scenarios using Microsoft products/solutions in their environments and collaborate with internal teams to resolve their issues and develop unique solutions.

    + Use knowledge and experience to improve product design, supportability, existing processes and to represent the voice of the customer.

    + Collaborate with other Support Engineers across the globe regularly to provide technical assistance and action plans for customers.

    + Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.


    You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun.

    Besides that, we would also like you to have the following skills and knowledge:

    + Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines

    + Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft

    + Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner

    + Previous experience in technical support is a plus

    Minimum of 3 years experience ( Support , Consultation or administration) in data warehousing and big data technologies like:

    + Azure data warehouse / Azure Synapse (SQL Pools)

    + Spark

    + Azure Data Factory

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


About Microsoft Corporation
Come as you are. Do what you love.

At Microsoft we help people and businesses throughout the world realize their full potential.

We make this simple mission come to life every day through our passion to create technologies and develop products that touch just about every kind of customer.

Working at Microsoft gives you the opportunity to do things that make a real difference in millions, even billions, of lives. To reach your full potential.


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