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Kitchen Team Leader | IKEA | Mall of Arabia ( 6th of Oct ), Egypt (Cairo, EG)


Cairo - Egypt
Full-Time Job Apply Method - External site
Posted Date - April 06, 2020 Expiry Date - N/A
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Job Description
  • About Al-Futtaim Private Company LLC


    No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


    As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


    About Al-Futtaim IKEA




    We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.


    Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.



    About you


    You are to represent IKEA brand at the required level and maintain store standards to the required level.

    What’s more, we believe that you have the following knowledge. Capabilities and motivation:


    Live and share the IKEA values every day

    Education: High School/Trade School Graduate.

    Minimum Experience: 3-5 years of Kitchen or Culinary experience in  hotels or  restaurant

    Job Specification / technical skills:

    Ability to work through teamwork

    Menu Planning and menu engineering

    Work with standard recipes

    Hygiene awareness food and personnel

    Numbers analytical, positive and negative adjustments

    Creative new plates and recipes




    About the Role


    To support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again.

    I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend at least 80% of my working time on the floor, listening, acting, helping and supporting customers and co-workers.


    Key Role Specific:  


    I ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.

    I lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again.

    I always look at my store through the eyes of our customers and walk the store regularly. I have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input.

    I take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them. I encourage my colleagues to do the same.

    I know about the services offered in my store and use this knowledge to help customers.

    I ensure our customers have a great shopping experience at all times throughout the day.



    I have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.

    I secure an irresistible food offer by ensuring an attractive presentation and communication of the range.

    I am passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.

    I know my top-selling products and 3 Aces and 1 King, and I ensure they are available and clearly communicated and displayed at all times.

    I work with my manager to actively contribute and support relevant marketing and in-store activities.

    I support my manager in implementing range changes in a simple and cost-conscious way.

    During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate or take other actions to secure productivity.

    I ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.

    I use my local market awareness to give my manager input regarding range and pricing.



    I work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.

    I lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.

    I work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

    I take an active role in my team and co-operate when needed with colleagues in other parts of the store.

    I keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same.


    Steering the business

    I contribute to making the IKEA store successful, high performing and capable of achieving sales growth.

    I work towards agreed goals and take appropriate action to ensure I meet them.

    I challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working.



    I ensure that the IKEA Quality and Food Safety Policies and routines are followed.

    I report any food incident, or potential incident, through CASY and inform my manager. I contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.

    I ensure there is the right number of co-workers in the right place at the right time to run my area successfully.

     I also work proactively to avoid bottlenecks and consistently improve customer satisfaction.

    I ensure the daily operational routines and actions set out by my manager for the area are implemented



    Knowledge and previous experience

    IKEA sales experience and knowledge of IKEA merchandising techniques.                                          

    Experience of working in vibrant retail environment with proven track record

    Experience of serving customers                                                                                                                                

    Experience of supervising and working in a team                                          

    Experience of developing action plans

    Experience of working with a KPI-driven action plan       


    Common retail competence profile                                                                                                            

    Basic English communication skills

    MS Office literate



    A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.

    Decision-making and problem-solving abilities with the drive to make things happen.

    Ability to prioritize and organize work.

    Takes responsibility and can delegate when necessary.

    Communicates well with others.




    A few more things for you


    Interest? Then please join us for a rewarding career journey!


    We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


    Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


    Apply now


About Al-Futtaim
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


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