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(EGY-CAIRO) Technical Support Representative


Nice - Egypt
Full-Time Job Apply Method - External site
Posted Date - September 18, 2019 Expiry Date - N/A
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Job Description
  • A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

    If you are a fresh graduate in the information technology space and looking to jump start your career – look no further!

    Job Description:

    + As a Technical Support Representative, you will be responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails)

    + You will be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.

    + Client satisfaction will be your ultimate goal. You\'ll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance

    What are we looking for:

    + Excellent communication, telephone manner, technical skill and interpersonal skills

    + Self initiative, pro-active, hard working, good attitude and team player

    + Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours (on-shift duty is required)

    + Someone who enjoys problem solving, interested in cognitive computing and analytics, working with people and learning about new technologies


    + Graduate - Bachelors degree

    + Excellent command of English language skills

    Nice to have

    + Experience in Service Desk/Help Desk operations

    + Technical knowledge/certification required: A+, N+, CCNA and MCITP

    + ITIL Foundations knowledge/certificate is a plus

    Excellent communication

    N / A

    At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It\'s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, \"What else is possible?\" GTS is the place for you!

    What matters to you when you’re looking for your next career challenge?

    Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

    Impact. Inclusion. Infinite Experiences. Do your best work ever.

    IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

    For additional information about location requirements, please discuss with the recruiter following submission of your application.

    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


About IBM
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 21st year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.


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