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Service Rep 4 - Bilingual French/English Consumer Customer Service/Credit - (Mississauga, Ontario, Canada)

Citi

 -
Ottawa - Canada
Full-Time Job Apply Method - External site
Posted Date - January 23, 2020 Expiry Date - N/A
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Job Description
  • The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. Responsibilities: Assist with evaluating and resolving service inquiries from clients across different platforms Effectively use various computer systems to complete assigned tasks and address account inquiries Develop and maintain working knowledge of specific groups of Citi products and services Analyze and identify potential risks and identify solutions that meet client needs Complete assigned tasks in an accurate and efficient manner Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years’ work experience in a related role Proficient in Microsoft Office and Windows Operating Systems Demonstrated experience solving customer service inquiries Effective verbal and written communication skills Ability to work in a fast pace environment Excellent technical and data entry skills, including the utilization of a 10-key touchpad Proven ability to navigate multiple systems and customer service platforms concurrently Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Bilingual Required: French and English Ability to work a shift as assigned during business hours operation including statutory holidays and weekends. 8:00 am to 9:00 pm Monday - Friday and 8:00 am to 6:00 pm Saturday and Sunday. Specific shifts available will be discussed during the job offer. Office location is Mississauga, Ontario  Canada Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply. ------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - CA ------------------------------------------------------ Time Type :Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries (\"Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the \"EEO is the Law\" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .

 

About Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

 

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